Returns & Refunds

Our Return Policy

You have 30 days from the date you receive your item to request a return.

For a change-of-mind return, the item must be unused, in the same condition as received, and in its original packaging, with any original tags included. A receipt or other proof of purchase is required.

Standard-size and standard-color planters are eligible for return under these conditions, including planters made to order. Custom or personalized items are subject to the exceptions below.

For damaged, defective, or incorrect items, please see “Damages and Issues.”

How to Request a Return

Please email support@verdipot.com to request a return, including your order number or other proof of purchase and the item you would like to return.

Once your return is approved, we will provide return instructions, the return address, and a prepaid return shipping label.

VerdiPot covers return shipping for all approved returns, including change-of-mind returns and returns for damaged, defective, or incorrect items.

Please contact us before sending anything back. Returns sent without prior approval will not be accepted.

Damages and Issues

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at support@verdipot.com as soon as possible so we can review the issue and help make it right.

Where possible, please include photos of the item and its packaging to help us understand what happened.

Exceptions / Non-Returnable Items

Perishable goods, including live plants, and custom or personalized items made to a customer’s specifications are not eligible for change-of-mind returns.

Sale items are also excluded from change-of-mind returns.

Gift cards are non-returnable and non-refundable, except as required by law.

If an item arrives damaged, defective, or incorrect, please contact us as described above. These exclusions do not limit any rights you may have under applicable law.

Exchanges

For a different size, color, or design, we recommend returning your original item and placing a separate order once your return request has been approved.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

If approved, we will issue your refund to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@verdipot.com.

Questions

For any questions about returns or refunds, please email support@verdipot.com. We’re happy to help.