Get in Touch
Have a question about a planter or an order? We’re happy to help.
Our planters are made to order and are typically ready to ship in 5 business days. Preparation time is separate from delivery time.
We currently ship within the United States only. Standard shipping is free on every order, with no minimum purchase required.
Standard delivery within the contiguous U.S. is estimated at 3–5 business days after the carrier receives your package. Deliveries to Alaska and Hawaii may take longer. See our Shipping Policy and refer to your tracking information for the latest delivery estimate.
For an update on your order, email support@verdipot.com with your order number.
To request a return, email support@verdipot.com within 30 days of receiving your item, including your order number or other proof of purchase. For a change-of-mind return, the item must be unused, in the same condition as received, and in its original packaging, with any original tags included.
Please contact us for approval before sending anything back. Once your return is approved, VerdiPot will provide return instructions, the return address, and a prepaid return shipping label. We cover return shipping for all approved returns, including change-of-mind returns and returns for damaged, defective, or incorrect items.
We will notify you after receiving and inspecting your return and confirm whether your refund has been approved. If approved, we will issue your refund to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and post it. For a different size, color, or design, we recommend returning your original item and placing a separate order once your return request has been approved. See our Refund Policy for eligibility, exceptions, and full details.
If your order arrives damaged, defective or incorrect, email support@verdipot.com as soon as you notice the issue. Include your order number, a description, and photos of the item and packaging so we can assess it and arrange a suitable resolution.
Keep the item and packaging until we confirm the next steps. This does not limit any rights you may have under applicable law.
To request a change or cancellation, email support@verdipot.com with your order number as soon as possible. We will check the production status and confirm what is possible. Changes may no longer be possible once production has begun. This does not limit your rights if an order is delayed or under applicable law.
For any questions or concerns related to your order, please email us at support@verdipot.com.
For current return terms and eligibility, review our Refund Policy. For an existing order, contact support@verdipot.com so we can help with the terms that applied when you purchased.
